Ambergris Super

Order Processing Time: Once your order is successfully placed and payment is verified, our team will begin processing it within 1-2 business days. Please note that orders placed during weekends or public holidays will be processed on the following business day.

Estimated Delivery Time: The estimated delivery time for each order depends on the shipping method selected during checkout and the destination address. Approximate delivery times are as follows:

• Standard Shipping: 1 - 3 business days
• Express Shipping: Guaranteed Next Day by DHL (Order by 11:00am Mon - Thurs)

International Shipping: We do ship all over the world.

• Economy Shipping: 7 - 12 business days.
• Express Shipping to USA, EUROP via DHL: 1/2 working days.
• Express Shipping to rest of the world via DHL: 2/5 working days.

Please note that delivery times might be subject to unforeseen delays, such as adverse weather conditions, natural disasters, or unforeseen circumstances beyond our control. In such cases, we will make our best efforts to keep you informed about any potential delays.

**Shipping Guide**

Prior to dispatching your order, we might need to verify your information with your card provider. We strive to minimize any possible delays in this process. 

We try to dispatch an order which comes before 10 am on the same day and any order after 10 am will be dispatched on the next working day. 

Any order coming on Friday after 10 am will be dispatched on Monday (Note: if any Bank Holiday falls on Monday then the order will be dispatched on the day after the Bank Holiday). 

We will try to process your order as soon as possible upon order confirmation but allow us to a timeframe of 24/48h to fully process and provide update on your order.

For International Customers, we will try to minimise the potential delays as much as possible and keep our customers satisfied. However, we are not responsible for any delays that happens because of custom clearance.

**Shipping Options**

Free Shipping (UK ONLY): For all orders above £25.

Royal Mail 1^st Class (Trackable): £2.99  [Only for orders below £25]

International Shipping (DHL): £25 [USA Only / Based on weight under 2KG] / Please check prices for the other countries at checkout. [Most secure option for International Shipping]

International Economy Shipping (Not applicable for USA Customers):  £18.99 [Not Recommended because of limited tracking and longer delivery time/ No Perfume Spray (50ml, 80ml or Any EDP) Allowed]. 

Please use DHL Service for any kind of ‘Perfume Spray- 50ml, 80ml or any EDP’ you want to order for International Shipping.

Your order will be canceled if we receive orders of any ‘Perfume Spray’ using Economy shipping option to reduce any future Customs issue.

We will try to ship all the other items except ‘Perfume Spray’  when customers use this option.

**Return Guide**

Note: It is highly recommended to buy the smaller size of an item to try before you go for the bigger version if you are uncertain about the product as we do not accept any returns unless there is a mistake from our side which rarely occurs and we try to resolve them as soon as possible / you can return only unopened products to us (To comply with industry-standard hygiene policy, we do not accept returns of used items, as most of our oils are roll-ons that come into direct contact with the skin. This policy ensures the safety and well-being of all our customers).

1. Original Packaging: To be eligible for a return, the product must be in its original packaging, unopened, unused, and in the same condition as when you received it. We cannot accept returns for items that have been opened, used, or tampered with.

2. Contact Customer Service: If you are not satisfied with the purchase, please contact our Customer Service team within 14 days of receiving your order via contact@luxuryscent.co.uk. Kindly provide your order number and a brief explanation of your return request.

 If your return request meets our criteria we will authorise the return as soon as possible.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Additionally, you will be informed whether your refund has been approved or denied. If approved, the refund will be initiated and credited back to your original payment method within a specified timeframe.

3. Shipping Costs: Please be aware that return shipping costs are the responsibility of the customer. We do not provide pre-paid return labels.

4. Proof of Purchase: Include a copy of your purchase invoice or note down your order number when you return a parcel to expedite the processing of your request and issue a refund as soon as possible.

**Refund Guide**

Once we receive your returned item, we will inspect it and notify you of the status of your refund request. Here are some important details:

1. If your return request is approved, we will initiate a refund to your original payment method. The time it takes to process the refund may vary based on your payment provider's policies.

2. Shipping fees paid for the initial order will not be refunded unless the return is due to an error on our part. 

3. Please allow for some processing time, as the refund process can take several business days depending on your payment provider.

4. Any unauthorised return will not be refunded.

**Sale Items**

Any item on SALE unfortunately can not be be returned unless the item received is faulty or there is an error from our part and as such can not be refunded. 

Only the regular priced items may be refunded once it meets the criteria.

**Damaged or Defective Products**

 If you receive a damaged or defective product, please contact us at contact@luxuryscent.co.uk with your order number and a brief explanation of the issue within 7 days of receiving your order. 

We will try to work with you as soon as possible to resolve the issue.

**International Return & Refund**

Following the return & refund criteria above, international customers can return an unopened and unused product but the return shipping cost needs to be paid by the customer.

If you receive a damaged item, please contact us at Contact@luxuryscent.co.uk so that we can solve the situation by sending replacement or issuing a refund.

**Contact Us**

If you have any questions or concerns regarding your return or refund, please do not hesitate to reach out to our Customer Service team at contact@luxuryscent.co.uk.

Luxury Scent reserves the right to refuse returns that do not meet these guidelines.

We value your satisfaction and appreciate your understanding of our return and refund policy. Our aim is to provide you with an exceptional shopping experience. 

**Please note**: This policy is subject to change at any time, and we encourage you to review it regularly for updates.

**Return Address**:

Luxury Scent

60 West Road

Newcastle Upon Tyne

NE4 9PY

United Kingdom